Services


Arista A-Care Service Offerings

Arista A-Care service offerings are designed to provide you with world-class support when you need it. Arista TAC engineers leverage years of industry experience and can complement your IT team with expertise on all Arista products. A-Care service offerings are available 24x7x365 with advance replacement options to minimize any network downtime. All A-Care Service options include full access to bug fixes and software downloads.

Arista A-Care Services at a Glance



A-Care SoftwareA-Care BasicA-Care Next BusinessA-Care 4 Hour A-Care 2 Hour
Unlimited 24x7 TAC access
Software Download
Online Case Management
Arista Networks Community Forums
Advance Replacement of Hardware
RMA service level - Return to Factory Next Business Day* 4-Hour* 2-Hour*

 

RMA Service Coverage Areas

Arista Service Depots are equipped to respond to our customers to meet their business needs - from Next Business Day, to 2-Hour, to 4-Hour advance replacements. Arista's global service coverage is shown in the map below.

RMACoverage

(Click on the map to enlarge)

* Next Business Day and 2/4-Hour RMA services are available in several locations around the world, as shown above. For locations not specified above, products will be shipped the same day from the nearest Arista logistics depot.

 

A-Care Software

This service option provides you with 24x7x365 access to Arista Global TAC. Arista TAC engineers can help you resolve most of your network issues promptly. Stay up to date on bug fixes and new features by visiting the download center.

A-Care Basic

In addition to all the features of A-Care Software Service, this option provides you with continued hardware support. Just return the failed device to Arista and a replacement will be shipped out to you within 10 business days. In addition, you will receive proactive notifications from Arista about critical software or hardware issues.

A-Care Next Business

This service option is for customers who require fast turn-around hardware replacements. In addition to all advantages of A-Care Basic, your hardware will be covered by Next Business Day* advance replacements.

A-Care 4-Hour

When deployed in mission critical networks, hardware faults may need to be served same day.  For such environments, Arista offers 4-Hour* advance replacement options. A replacement part will be delivered to your location within 4 hours of getting RMA approval from Arista TAC.

A-Care 2-Hour

The 2-Hour* service option provides the fastest possible delivery of replacement parts, maximizing uptime for the most demanding applications.  A replacement part will be delivered to your location within 2 hours of getting RMA approval from Arista TAC.

 

Arista also offers other services that can be customized for your needs. If your requirements differ from these standard offerings, please contact your Arista representative.